Shipping policy

WELLORA — GLOBAL SHIPPING POLICY

Store Information:

• Store Name: Wellora (wellora.ca)

• Fulfillment Address: 79 King Street W 47th Floor, Toronto, Ontario, Canada

• Phone: 1-879-586-3239

• Email: Info@wellora.ca

1. Quick Shipping Overview

• Shipping Cost: Free Worldwide Express Shipping on all orders ($0.00).

• Estimated Delivery Time: 7 to 14 business days.

• Order Processing Time: 1 to 2 business days.

2. Order Processing & Dispatch

• Orders are verified, packed, and dispatched within 1 to 2 business days (Monday through Friday).

• Orders placed before 2:00 PM EST begin processing on the same business day.

3. International Delivery Timelines

• Standard worldwide delivery takes 7 to 14 business days following dispatch.

• North America (Canada & USA): 5 to 9 business days.

• Europe & United Kingdom: 7 to 12 business days.

• Asia-Pacific & Australia: 8 to 14 business days.

• Rest of the World: 10 to 14 business days.

4. Order Tracking

• Automated shipping confirmation emails containing tracking numbers are sent upon dispatch.

• Tracking details become active on the courier portal within 24 to 48 hours.

5. Customs, Taxes & Local Regulations

• International packages may be subject to import duties, local VAT/GST, or customs clearance fees assessed by local authorities.

• Customers are responsible for verifying that ordered supplements comply with local health and import laws in their destination country.

6. Address Accuracy & Damaged/Lost Shipments

• Address modification requests must be submitted within 2 hours of placing the order.

• Damaged items must be reported within 7 days with photos for a free replacement.

• Shipments with no tracking movement for more than 7 consecutive business days qualify for carrier investigation and replacement.